Privacy policy

VagGroup LTD, a company registered under Company Number 12364843 and headquartered at Artisans House7 Queensbridge, Northampton NN4 7BF, UK, ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide on our website vaggroup.co.uk (the "Site") and in the course of our business operations. By accessing or using the Site, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you when you visit our Site, register an account, place an order, subscribe to our newsletter, or otherwise interact with our services. The types of personal information we may collect include:

  • Contact information (such as name, email address, phone number)
  • Billing and shipping address
  • Company information (if applicable)
  • Payment information (such as credit card details)
  • Communications preferences
  • Other information you provide to us voluntarily

How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To process and fulfill your orders and transactions
  • To communicate with you about your orders, account, or inquiries
  • To provide customer support and respond to your requests
  • To send you marketing communications, promotions, or offers (if you have opted in)
  • To personalize your experience and improve our products, services, and the Site
  • To prevent fraud and ensure the security of our Site and services
  • To comply with legal obligations

Information Sharing

We may share your personal information with third-party service providers or partners who assist us in operating our business, conducting our services, or servicing you, such as payment processors, shipping carriers, or marketing providers. We may also share your information as required by law or to protect our rights, property, or safety.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to access certain features of the Site or use our services. You can update your account preferences or unsubscribe from marketing communications at any time by contacting us or adjusting your account settings.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences on our Site. You can set your browser to refuse cookies or alert you when cookies are being sent, but some parts of the Site may not function properly without cookies.

Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on the Site. The changes will be effective when posted. We encourage you to review this Privacy Policy periodically for any updates.